FAQ

We curate high-value, essential outdoor gear for a wide range of adventures. Our menu includes everything from core shelter items like Tents, Sleeping Bags, Beds, Mats & Swags to support gear like Cooking equipment, Furniture, Hydration solutions, Luggage, Tarps, and Shades & Gazebos. Whether you’re setting up a family basecamp or packing a minimalist solo kit, we focus on reliable, tested equipment.

Our gear is crafted for every journey. We serve:

• Families & Groups preparing for weekend campground adventures.
• Solo Trekkers & Backpackers fine-tuning lightweight, efficient kits.
• Practical Adventurers globally who value reliability and straightforward functionality over unnecessary complexity.
• Anyone who believes their adventure “starts the moment you decide to go” and needs gear delivered reliably to their doorstep.

We accept all major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal. Our checkout process is secure and streamlined.

Yes! We ship worldwide from our Charlotte, NC hub, connecting our passion with adventurers across the globe. (Please note: Shipping to select remote areas in Asia and other regions may be unavailable. Availability will be confirmed at checkout.)

Please contact us immediately at [email protected] if you need to modify or cancel an order. We process orders quickly (within 1-2 business days), so we can only accommodate changes if we catch it before dispatch.

We offer two clear, reliable shipping options built for value and speed: All orders are processed within 1-2 business days after payment confirmation.

Once your order is dispatched from our warehouse, you will receive an email containing your tracking information and a link to follow your gear’s journey right to your door.

While we strive for global reach, logistical constraints with our carrier partners sometimes prevent us from servicing extremely remote or specific regions, particularly in parts of Asia. The system will automatically check and notify you at checkout if we cannot deliver to your address.

We believe in gear that works. If an item isn’t right for your adventure, you have 15 days from the date you receive it to initiate a return. Items must be in original, unused condition with all packaging. Please contact our customer service team to start the return process.

Our commitment is to “curated, high-value gear built to last.” Many of our products come with manufacturer warranties. Specific warranty details are listed on individual product pages. We stand by the quality of the equipment we select.

Our operations and passion are based in Charlotte, North Carolina, USA:
Equipoutdoors
1495 Diamond Street
Charlotte, US 28263

For any questions about your order, our products, or your adventure planning, our team is here to help. Reach out to us at:
Email: [email protected]
We aim to respond to all inquiries within one business day.